Refund & Cancellation Policy

1. Scope

This policy applies to all services provided by NexusFlow Media, including subscription-based website development, one-off digital services, design work, and any add-on services (for example, domain setup, payment integration, or mobile app enablement).

2. Monthly subscription website service – no refunds

• For our monthly website subscription service, payments are non-refundable once processed.
• This includes all recurring subscription fees that cover hosting, maintenance, updates, and the managed website service.
• If you cancel your subscription, your site will remain active until the end of the paid billing period, but the payment for that billing period will not be refunded.

3. Other digital services – deposits and commencement

• For non-subscription digital services (custom design, development projects, branding, one-off builds, integrations, and similar engagements), work begins only after the agreed deposit is paid.
• Deposits typically range from 30% to 50% of the total project value, depending on project size and contract terms.
• The exact deposit percentage and payment schedule will be written into the service contract or proposal you approve.

4. Cancellation and work-in-progress

• If you cancel a project before work begins, we will follow the contract terms regarding any refund of amounts paid above the deposit. In most cases, the deposit is retained to cover administrative and planning costs.
• If you cancel after work has started, any deposit and payments that cover completed work, third-party costs, or time already spent are non-refundable. We will provide an itemized statement of work completed and costs incurred.
• If a project is stopped partway and you request deliverables, we may deliver the completed assets after full payment for work performed.

5. Billing disputes and chargebacks

• If you believe a charge was made in error, contact our support team immediately with details and supporting documents. We will investigate and respond promptly.
• Initiating a chargeback with your bank without contacting us first may complicate resolution and could result in service suspension until the dispute is resolved.

6. Exceptions and legal requirements

• We will comply with any applicable consumer protection laws that require refunds in specific circumstances.
• In exceptional cases, and at our sole discretion, we may agree to a refund or credit. Any such agreement must be documented in writing.

7. Deliverables, ownership, and final payments

• For contracted projects, final deliverables, source files, and transfer of ownership occur only after full payment as defined in the contract.
• If final payment is not received, we reserve the right to withhold deliverables and to charge for work completed.

8. How to cancel or request support

• To cancel a subscription or request a refund review for non-subscription services, contact our support team via email or whatsapp support. Provide your account details, invoice number, and reason for cancellation.
• We will acknowledge receipt and outline next steps and any financial obligations tied to the cancellation.

9. Changes to this policy

• We may update this policy from time to time. Material changes will be posted on our website with a revised effective date. Continued use of our services after a posted change constitutes acceptance of the updated policy.

10. Contact

If you have questions about this policy or need help with a cancellation or billing issue, please contact us

We designed this policy to protect both our clients and our team while keeping processes simple and transparent.